Here are a few questions that the Red Hat Support Staff see frequently,
along with the answers:
- Question -- I've sent several messages to the Red Hat Support
System, and I've gotten absolutely no response. Is anybody there?
- Answer -- Check your registration information to make sure your
email address is correct. You can check it by logging in at
http://www.redhat.com/support/register/.
- Question -- I know I have already registered, but I keep
getting a message from the support system telling me I'm not registered. Is
the system broken?
- Answer -- Make sure to register via the World Wide Web at
http://www.redhat.com/support/register/. If you didn't please do so,
by first accessing the registration page. Next, input a login name and
click on Create Login. After this you will be prompted to input
some personal information. When finished click on the Submit
button and then enter your registration number which should look something
like fffe 0fff ff00 ff00. Then be sure to enter all the information
about your system. This information can be maintained by logging in and
accessing your registration information from
http://www.redhat.com/support/register/.
- Question -- But I registered via email. Why isn't the support
system working?
- Answer -- When you register via email, your message goes to an
actual human who registers you manually. Depending on the backlog of people
sending in registrations via this method, this can delay your registration
anywhere from several hours to several days.
- Question -- I've done everything perfectly for my registration,
but I'm still getting messages telling me I have an invalid registration
number.
- Answer -- Please make sure you're using a valid product
registration number. If you have not purchased the official box set from
Red Hat Software or a Vendor that sells the official version (it will say
'official' on the box) you will not be able to register, as Red Hat
Software cannot support products packaged and sold by other software
publishers.
- Question -- I see this thing on the registration page that asks
me what my login is? What is my login anyway?
- Answer -- If you are a first time user of the the support system or
accessed the support system after August 15, 1997 then the Login can be
whatever you want it to be. It must be all one word and if there is already a
duplicate you will be warned of an error. If you accessed the system before
this time and have a valid registration, your login will be the email
address you had when registering and the password will be the old Support
ID number. You can change the password if you like; however the login
cannot be changed.
- Question -- I've tried entering a login and password but it
won't accept it. Why won't it accept the password I'm trying to enter?
- Answer -- The password must be a minimum of 5 alphanumeric
characters long and no more than 8. Make sure you typed in the exact same
password both times for both password fields on the registration page.
- Question -- I hear that it's possible to change my
registration information and view all my old tickets and the past
correspondence. How do I do that?
- Answer -- Simply login to the registration page at
http://www.redhat.com/support/register and all these options will be
available to you. If you need to reference an old trouble ticket, change
your system information, or just check up on the status of a trouble
ticket, visit this page. You can also open a trouble ticket with valid
registration numbers directly from the web from these pages.
